Who are you…really?
Your sense of identity determines how you interpret the downturn, how you interact with clients and colleagues, what you crave after…and so on.
So how do you identify yourself?
By the things you have? A fancy car?
By the things you do? A cool job?
By the people you associate with? One of the in-crowd?
By comparing yourself with others? A winner?
By the thoughts you have? I think, therefore I am?
By now it may just be dawning on you how limited these measurements are in defining your identity, and how much stress you give yourself by searching for yourself through them.
Once we all realise that we are just the person we are in every moment, and that we continually change from moment to moment, then we will stop our craving for more and enjoy being simply present.
So the next time you are in front of a client, forget about your sales target or your great expertise and just be there in your client’s world with them in that moment. Look at them. Hear them. And start building a truly authentic relationship.
James Irvine, Team Egyii, Singapore
Tags: Banking, Customer Experience, Relationship Management, Sales
April 21st, 2009 at 8:21 am
Well put James. I couldn’t agree more. For me it’s about how happy you can be every day and trying to enjoy every moment. If I could do that, I’d be very ‘happy’ to be ‘defined’ this way
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