giving u edge. solutions to your problems... and how we do it.

Egyii

Egyii is a learning and development consultancy that helps your business achieve better results by strengthening your people’s relationship skills.

Specializing in:

• Building and fostering client relationships
• Enhancing the customer experience
• Building and rebuilding trust
• Maximising sales performance and skills

Egyii’s New Solutions

Egyii will build you a set of solutions based on your people’s performance needs and challenges. This is done by addressing:

• The Individual - tools for Self Management
• The Relationship - tools for Relationship Management
• The Result  - the five stages of AIDEF

Some examples of what your people will be able to achieve after completing Egyii programmes:

• Differentiate your organisation from the competition
• Win or win back the relationship and  trust of your clients and colleagues
• Reach targets without pushing products
• Remain positive and resilient in the face of negative events
• Become truly client focused
• Maximise sales performance- up sell and cross sell
• Effective learning with reinforced behaviours

How is it done?

Self Management and Relationship Management Programmes

• Self Management: Working with your people to enable them to take control of their own persona, confidence, determination and resilience before thinking about addressing behaviours.
  Result: greater productivity, higher resiliency, better quality work, improved client and colleague relationships, lower staff turnover and overall better performance and improved business
• Relationship Management: Working with your people to equip them with new techniques for relating to their colleagues and clients, to build and re-build the right relationships and trust.
  Result:  improved relationships and higher levels of trustworthiness with clients and colleagues, more effective conversations and interactions, a means to differentiate…all of this results in more business from clients.

For more information on Self Management and Relationship Management Programmes, see the Egyii Toolkit.

The Result: Programmes that Achieve Concrete Business Results through AIDEF

• Treating learning and development as a five stage process to ensure business results always follow initiatives. Result: each initiative translates to measurable execution by learners which produces concrete business results.
  
  AIDEF:

• Align the learning  to desired business outcomes and target behaviours
• Involve all in the design of a holistic learning experience
• Deliver using the right tools and practicing 80% of the time using realistic scenarios
• Embed through active support  and reinforcement thru direct managers
• Form learning groups to act on barriers that impede performance

              For more information see AIDEF Programmes that Achieve Results.

• Giving you more options about the organisation of learning and development so that your people learn as much as possible with a minimum amount of time away from their work
  Result: Mid-Level Managers, Senior Executives and learners are happy that sales efforts are minimally impacted, and the process of learning becomes more efficient and cost-effective
• Staggered delivery of sessions
• Use of technology (e-learning and social media for reinforcement) as an option

Programmes

Samples* of programmes that can help solve your problems and challenges:

Creating a Great Customer Experience (PDF)
Adapting Well to Change (PDF)
Being a Trusted Advisor (PDF)
Trust-based Selling™ (PDF)
Telephone Sales Skills that Outsell (PDF)
Sales Performance Coaching (PDF)

*These are only a sampling of what we can do for you. Please note that all Egyii programmes are customised to meet your specific needs.

Only those who attempt the absurd will achieve the impossible. Artist MC Esher