egyii white papers

White Papers

A white paper is an authoritative report or guide that often addresses problems and how to solve them. White papers are used to educate readers and help people make decisions. (From Wikipedia, the free encyclopaedia)

Improving the Customer Experience in Banking.pdf
Financial organizations are at a crossroad and it is the customer who is suffering, causing a break of loyalty and trust and therefore a loss of business.
Bankers can continue to focus on re-engineering products, systems and policies. Alternatively, they can break the mold and focus on the customer and the customer experience.
What is missing from many of the “customer experience” banking programs today?

The Opportunity to Climb out of the Crisis.pdf
The Opportunity to Climb out of the Crisis is an Egyii white paper highlighting how relationship managers in private and priority banking can change their mindset from an “old world” mindset to a “new world” mindset, to help them bring in better results.

Case Studies

Coaching for Sales Performance.pdf
With pressure from the economic downturn, a large insurance company needed their financial planners to deliver every time.  However, the financial planners were not getting the right support they needed from their direct management. Read how Egyii’s Andrew Sidwell helped turn the situation around.

Winning the Faith and Loyalty of Clients.pdf
Winning the Faith and Loyalty of Clients is an Egyii case study that highlights how a relationship skills programme helped a group of Singapore based priority banking relationship managers gain a more competitive edge.

Logic will get you from A to B. Imagination will take you everywhere. Albert Einstein